Users who require it may request to be attended in their language through a prior appointment

Hidralia, an environmental company dedicated to the management of the integral water cycle in Andalusia, has launched a new digital service of attention in languages, included within the 'Contigo' program, with which it is intended to guarantee without exception the best attention to all its users, identifying and solving digital, comprehension, accessibility or economic barriers.

This new service consists of simultaneous attention in more than 15 languages, through the figure of an interpreter who will allow the simultaneous translation of queries, procedures or procedures, guaranteeing the correct provision of the service to those people who do not master Spanish.

Among the languages that can be requested for customer service are Western Arabic, Eastern Arabic, English, Romanian, Georgian, French, German, Portuguese, Chinese, Italian, Russian, Urdu, Farsi or Ukrainian among others.

To access this service it is necessary to request an appointment, through the website https://www.hidralia-sa.es/en/cita-previa, which can be both for a telephone and face-to-face attention in the office. In the request for the appointment, the required language is determined, so that availability can be ensured and a meeting with the interpreter in the requested language can be arranged, thus breaking with the difficulties attached to the barriers of understanding. 

Together with this service and in order to break down accessibility barriers, Hidralia also has the video interpretation service in Spanish Sign Language (LSE) so that deaf people can carry out their procedures with their company. This service – which is also requested by appointment – consists of a chat with video interpretation in LSE.

With these new modalities for customer service, Hidralia advances in its claim to offer the best service, which has always been a priority in its management, betting on a model that places people at the center of the activity. In this sense, the company has launched 'Contigo', an initiative focused on ensuring that all customers, without exception, can access its services and, above all, ensure good care for people in vulnerable situations, with the aim of identifying digital, understanding, accessibility or economic barriers.

A process of improvement by which it has also made available to citizens a multichannel service that adapts to the needs of each client, offering a personalized, inclusive, agile and professional attention to leave no one behind.